Privacy Policy

Basic Terminology

This Privacy Policy is an electronic document in accordance with the Information Technology Act, 2000, and the rules established under it. It is generated automatically by a computer system and does not require any physical or digital signatures.

At InstaFarms (“VWA Hospitality Pvt Ltd”), we prioritize the trust that visitors to our website and users of our services place in us. Therefore, we adhere to the highest standards for secure transactions and the privacy of customer information. We are committed to protecting any information you provide to us as a user. This Privacy Policy explains the information we collect from you during the normal course of our services and how it may be used. By accessing or using this website, you explicitly agree to the collection and use of your personal information as outlined in this Privacy Policy. This policy is incorporated into and governed by the Terms and Conditions of Use.

Please note that this Privacy Policy may be updated or modified without prior notice to visitors or users of the website. We recommend that you regularly review this policy for any changes.

Insta Farms is a brand owned by Insta Farms Private Limited, and the following privacy policy applies to it.

The Information Collected By Us

Typically, you can browse this website without disclosing any personal information. However, if you wish to make reservations through our website, we will need certain details such as your name, contact number, email address, billing information, bank account details, and other personal information.

Whenever possible, we specify whether the requested information is optional or mandatory, and you always have the option to withhold information by choosing not to use a particular service or feature on the website.

We ask that you provide accurate and truthful information. We are not responsible for verifying the authenticity of the personal information or data provided by users and any inconvenience that may result from inaccuracies.

Based on your usage of our services and behavior on this website, we may automatically collect certain information about you, including but not limited to your IP address location. We use this information to conduct internal research on our users’ demographics, interests, and behaviors to better understand, protect, and serve our users. We also track customer traffic patterns and website usage to enhance the services we offer. Rest assured, we will only collect information that is necessary and relevant for providing the services available on our website

Personal Information

Personal Information refers to data that we may collect from you that can be used to identify you, including:

a) Name and Gender

b) Phone Number

c) Email Address

d) Contact Address

e) Password

f) Financial information such as bank account details, credit or debit card information, or other payment instrument details needed for processing payments

g) Physical, physiological, and mental health condition h) Other details such as biometric information, sexual orientation, medical records, and history

Please note: Your financial information is managed, stored, and processed by a third-party Payment Gateway, specifically PayU and JusPay, whose registered office is in Gurgaon. PayU and JusPay are legally bound to maintain the confidentiality of your financial information under applicable laws and our agreement with them. However, we are not responsible for any actions by these third-party Payment Gateways that may breach their confidentiality obligations or result in the disclosure of your financial information. If you are a frequent guest at our properties, it is your responsibility to notify us if any of your personal information needs to be updated. If we suspect any issue regarding a booking made by you, we may contact you at any time.

Cookies

"Cookies" are small files stored on your hard drive that help us deliver our services. We use cookies on specific pages of the website to analyze page traffic, measure the effectiveness of promotions, and enhance security. Cookies allow us to provide content that aligns with your interests. They also enable your browser to remember user-specific information, reducing the need to re-enter your password during a session. Most cookies are session-based and are automatically removed from your hard drive when the session ends.

You can choose to disable cookies if your browser allows it , but doing so may limit your ability to use certain features on this website, and you may need to re-enter your password more often during a session.

Occasionally, you may encounter cookies or similar data collection tools on certain pages of our website that are placed by third parties. We do not control the use of these third-party cookies.

Offers And Updates

By providing your email address during the reservation process, you consent to receiving communications from us regarding offers and updates related to the website and our services. To better understand how you use our services, we may monitor which website features you utilize most frequently. This helps us tailor the information we display on the website and in our communications to be more relevant and useful to you. If you no longer wish to receive these communications, you can opt out or unsubscribe at any time by selecting the unsubscribe option on our website or following the link provided in our emails.

Use Of The Information Collected By Us

We assure you that your personal information is used only as necessary and appropriate in the normal course of our business.

We utilize your personal information to process your reservation on the website, enhance our services, contact you by phone or email when needed, and assist you. We may also share your information with trusted third parties if required.

Additionally, this information may be used to communicate with you about your reservation and other services available on our website.

We may use your personal information to resolve disputes, address issues, gauge consumer interest in our services, inform you about both online and offline offers, services, and updates, customize your experience, and detect and prevent errors, fraud, and other criminal activities. It is also used to enforce our Terms and Conditions of Use and for other purposes disclosed at the time of collection. Moreover, we may use this information to enhance our marketing and promotional efforts, analyze website usage, and improve and tailor the website’s content, design, and services. These measures help us to refine the website and provide you with a smooth, efficient, safe, and personalized experience while using our website.

Your Information May Be Shared With Third Parties

Your information may be shared with third parties under the following conditions:

1. **Service Providers:** When trusted third parties (such as our accountants, credit card processors, hotels, or government officials) perform services for us or for you, we may share your information with them only to the extent necessary for them to carry out those services.

2. **Business Changes:** If our company undergoes reorganization, sale, or lease, the new entity or owner will inherit the rights we hold regarding your information. We will ensure that your privacy continues to be protected by obtaining reasonable assurances from the new entity.

3. **Legal and Security Issues:** We may need to disclose your information to investigate or address illegal activities, suspected fraud, threats to safety or security, unauthorized use of our website, or violations of our terms and conditions.
This includes: - Responding to legal processes such as summons or court orders. - Enforcing the Terms and Conditions of Use or this Privacy Policy. - Cooperating with authorized agencies for interception, monitoring, or decryption as per the Information Technology (Procedure and Safeguards for Interception, Monitoring and Decryption of Information) Rules, 2009. - Assisting with the monitoring and collection of traffic data in accordance with the Information Technology (Procedure and Safeguard for Monitoring and Collecting Traffic Data or Information) Rules, 2009.

4. **Internal Service Providers:** We may use third-party service providers to assist with certain business functions. Your personal information may be shared with these providers to facilitate their work. These providers are bound by confidentiality agreements and legal restrictions to use your information solely for the intended purpose, unless you have given explicit consent for additional uses. In line with this policy, we will only share your personal information with your consent, or as required by law, including court orders.

Disclosure Of Information

**Advertisements:** The website may feature advertisements from third parties. When you provide information to any advertiser on this site, that information is collected both by us and by the advertiser. We use the information according to the terms of this Privacy Policy, while the advertiser uses it in line with their own privacy policy. Since we do not control the privacy practices of these advertisers or third parties, we recommend that you review their privacy policies before sharing any information with them. We are not responsible for any information you provide to or that is collected by these advertisers.

**Links to Other Sites:** The website may include links to other websites that may gather information about you. We are not liable for the privacy practices or content of these linked sites.

Protecting Your Information

We are dedicated to safeguarding the information you provide. We have implemented a range of security measures, including managerial, technical, and physical safeguards, to ensure your data is protected. For example, we use encryption to secure sensitive information during transmission between your system and ours, and we restrict access to your personal information to authorized personnel only for approved business functions.

Security Measures


In furtherance of the confidentiality with which we treat your information, we assure you that to prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable security practices and procedures and current Internet security methods and technologies in compliance with the Information Technology Act, 2000 and rules made there under.

Moreover, we restrict access to your personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Although we use industry standard practices to protect your privacy, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications or users may abuse or misuse your personal information that they collect from the website.

Applicable Law And Jurisdiction

This website is developed and managed by InstaFarms and is subject to the laws of India. Any disputes related to the terms, conditions, and disclaimers will be exclusively handled by the courts in Hyderabad.

Changes To The Privacy Policy

We may revise this Privacy Policy as needed. Any updates will be published on this page. We recommend checking this page regularly to stay informed about the most current version of our policy.

Grievance Policy

Insta Farms is committed to maintaining transparency with its users. This policy is designed to reduce customer complaints, grievances, and dissatisfaction through a structured approach to review and resolution. If you are dissatisfied or have issues with the services provided by Insta Farms, you can file a grievance. You may submit your grievance via email or traditional mail to the Grievance Officer at StayVista. For email, send your concerns For postal mail, address your grievance to:

Special Note About Minors

Persons under the age of 18 are not eligible to use the accommodation reservation services on this website. Minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation.

Using Mobile Phones And Tablet Apps

When using our app, information is gathered in the same manner and for the same reasons as when you use our website.
Additionally, we collect other types of information automatically through our Mobile Apps, including:

**App Usage Data:** We gather data on which features of the Mobile App you use. This helps us understand which areas are most interesting to our users. The data collected for this purpose does not enable us to personally identify you.

**Location Data:** If you permit the app to access your location via GPS or similar technologies, we can identify nearby hotels, airports, or other service providers. If you choose to share your location, this data may be recorded as part of search requests. You can disable location access at any time through your phone's settings menu.

**Error Reports:** If the Mobile App crashes or freezes, it sends us error reports to help us diagnose and fix the issue. These reports include information about your device type, version, UID, the time of the error, the feature being used, and the app's state at the time of the error. This data is used solely for troubleshooting and improving app stability.

You have control over the information you receive from the Mobile App. You can adjust these settings through the app’s settings menu or your device settings. Alternatively, you can uninstall the Mobile App and use our services exclusively through our website.

Express Consent

By visiting this page or using this website, you explicitly agree to our use and disclosure of your personal information as outlined in this Privacy Policy and in compliance with Indian laws.

**Note:** Headings are provided for reference only and do not define, limit, interpret, or describe the scope or extent of the respective sections.